Returns for refund are accepted on items that HAVE NOT OPENED. Defective items will be
exchanged for the same item only. Exchanges and returns are accepted by mail within 10 business days of receipt of purchase. Please follow the return/exchange instructions below.
PLEASE NOTE: We do not refund shipping and handling charges.
Please note that all on-sale, discounted or markdown merchandise is Final Sale, no exchanges, no returns, no exceptions.
Here are the basic steps:
Repackage your return securely in a box or envelope comparable to the one you received your item in. Please contact us for a Return Authorization Form, or if you have any questions:
Stand2Pee.com.com is not responsible for any shipping charges which occur from a return. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Stand2Pee.com reserves the right to refuse a refund request if it does not comply with this policy.
For your protection, we recommend that you use USPS, UPS, FedEx with insurance for your return.
Please keep in your possession the parcel’s Tracking Number to ensure that the package is returned to our warehouse for proper credit.
Customers can expect a refund in the same form of payment originally used for purchase if the item is returned within 10 business days after the item has been received. All orders returned after that time period will be subject to a web/store credit or may be denied.